Privacy Policy

Shishi-Iwa House website ("the Website") requires entry of personal information and record that information in a database when performing reservation, inquiry, member registration and other such procedures. HDHP GK, Shishi-Iwa House and its affiliates (individually and collectively referred as “SSH”) uses the information thus recorded to provide services beneficial to our customers.

Entering Personal Information

Submission to the forms on the Website requires customers to provide certain personal information in order to provide them respective services.

Usage of Personal Information

Data thus entered and recorded is used for the following purposes.

  • Provision of Service
    The data is used to provide services requested such as reservations, document request, product request, inquiry and other such forms.
  • Email Newsletter
    The data is used to send email newsletters to users requesting receipt of the email newsletter or agreeing in service request forms to receive news via email. Users may themselves modify this information or terminate transmissions at any time.
  • Other Communications
    SSH may also contact customers by email, telephone or post as deemed necessary.
  • Management of Personal Information
    The database containing the personal information of customers using the Website is managed by designated administrators and contractors to SSH.
    Customers’ email addresses may be used for the transmission of SSH email newsletters and for email transmissions from SSH. No personal information other than the email address is disclosed for such purposes.

Customers’ personal information may be disclosed to third parties in the following circumstances:

  1. ・Sharing or disclosure of information to a contractor with a signed confidentiality agreement for purposes of maintenance or management of the Website or the customer information system.
  2. ・Sharing or disclosure of information to an affiliate with assigned confidentiality agreement for delivery of direct mailings from SSH.
  3. ・Agreement by a customer to the disclosure of information.
  4. ・Formal inquiry on a legal basis by police authorities, courts or other official institution.
  5. ・Other serious and urgent necessity of the customer, SSH or a third party.

Shared Use

SSH shall jointly use the reservation records of customers in order to provide services closely including hotel or air travel, publicize products and campaigns, and conduct work associated thereto. Categories of the jointly utilized personal data: customers’ name, telephone number, address, email address, age, gender, the place of employment, type of airline mileage program (aka FFP), FFP membership number, FFP tier, name of hotel at which the customer will stay, dates of stay, package plan, applicable rate, arrival time, specific requests, credit card number to guarantee reservations.

Use of Statistical Information

Information concerning customers using the Website is employed as statistical information that excludes personal information. This information is employed as marketing data in various forms, but is not used for any other purpose.


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